And in case anyone else has similar Kindle issues, maybe this post will help, ’cause SO MANY came to the rescue!
“Help!!!! My kindle froze, and after a restart i cant get anything but the kindle logo?? I have googled and tried but no success..it does not open
Anyone?? Its a 7th gen. e-reader.”
Anyone know what she can do?
Colleen: Google how to do a hard reset.
Julie: My Kindle a couple months ago just shut down and would not come on. I got on Amazon and technician there called me on my phone and walked me through restarting it. Mine however was completely fried. (don’t know why) I would try contacting them and have them walk you through a recovery.
Stacy: Did you press and hold the power button for 20 seconds to restart? Try that and if doesn’t work, charge it for about 30 minutes and try it again.
Nicole: Hold the button down for 40 Seconds if it doesn’t work contact kindle they have kindle support online and it usually only takes a minute or so for someone to come online to help.
Kara: Try plugging it in and walk away. Sometimes it will get out of of stupid mode on its own.
Kim: My sons did the same thing. I called the tech support. They had me hold the power button done for different amounts of time and then sent us a new one when that didn’t fix it! It was a 10 minute phone call and all I had to do was send my sons broken one back.
Candace: call the Amazon helpline and they will tell you what to do. This happened to me and they had to do a complete reset but it has worked just fine since then.
Carol: I would plug it in to recharge for a few hours then try again.
Nicole: Something happened to mine, unfortunately the only thing I could do was buy a new one
Nicole: Amazon tech support is amazing! Give them a call. GOOD LUCK!! +1 (888) 280-4331
Barbara: Mine did that. I googled it and it said to plug it in, hold the power button down for a count of 45 till it blinks off. Let it sit for awhile, don’t do anything. After an hour or so push the button on. This resets it.
Lori: This worked on mine too.
Tina: Thx everyone! I have tried the “hold the button for x seconds” many times without luck I bought this like two years ago in Norway, so i might need to go to this shop and see if they can help. Maybe some guarantee will get this fixed..
Sherida: My last kindle did the same but I was in the middle of the latest Kristen Ashley and I just could not deal. Went to the nearest store and bought a new one. Once I finished the book I called Amazon Helpdesk had it fixed and gifted it to my daughter. Looking back on that event I feel NO shame.